Emergency Telecommunicator Certification
(ETC) Course

The ETC program is designed and produced by the National Academies of
Emergency Dispatch (NAED). The course (40 hours minimum) is designed to train new employees unfamiliar with emergency communication centers, emergency telecommunication technology, interpersonal communication, legal issues, and job stress factors.

The program takes an integrated teaching approach that features
comprehensive content, multimedia presentations, and hands-on training.

The course covers the following topics:

• Roles and Responsibilities of the Emergency Telecommunicator
• Emergency Telecommunication Technologies
• Telecommunication Essentials
• Interpersonal Communication
• Caller Management
• Police Call Classification
• Fire Call Classification
• Medical Call Classification
• Man-Made and Natural Catastrophic Events
• Radio Broadcast Procedures
• Legal Aspects of Public Safety Communication
• Quality Improvement
• Stress Management

Emergency Telecommunicator Certification
ETC certification is available to those successfully completing the Academy's 40-hour (minimum) Emergency Telecommunicator Course and achieving a passing score (80%) on the certification examination. Certification is valid for two years.

To register or schedule a class for your agency
please contact our office at 978-744-4799